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Our guarantee
on living materials
When you order live materials you accept
a shared responsibility with Gulf of Maine not only for the fate
of the animals, but for the effort and costs involved in the sale.
We guarantee that we will collect, hold, and package your specimens
to the best of our ability. Your order with us is a sign of your
trust in our reputation and many years of experience. Occasionally,
animals may not survive due to stresses from shipping that are beyond
our control. If this occurs, Gulf of Maine, Inc. will replace your
lost specimens at no charge to you. While this is a significant
effort that involves additional collection and packaging, we believe
it is fulfilling our part of our shared responsibility with you.
All shipping charges are your responsibility. No refunds are
provided for live materials.
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